Z-Platform
DATA Platform
Network Service Quality Management
With the ever-increasing demand in telecommunication services and market competition, service quality management (SQM) has become an essential requirement for telecommunication service providers. Service quality management plays an important role in reducing the gap between customers’ perception of service quality and traditional network performance management tools and serves as a powerful tool in improving customer satisfaction and building loyalty.
ZLayer’s SQM empowers mobile and fixed service providers with insights into customers’ experience and service quality in an integrated platform, by providing the possibility of designing and evaluating various indicators in network, service and customer layers along with the benefits of its advanced tools and capabilities.
